Professional Summary

Seasoned IT professional with a robust background in Network Operations and General IT, offering a wealth of experience in designing, implementing, and maintaining resilient network infrastructures. With a proven track record of optimizing IT operations, I bring a comprehensive skill set encompassing network architecture, system administration, and troubleshooting.

Skills

Hardware

Assembly, Maintenance, Peripherals, Printers, Routers, Trouble-shooting

Software

Drivers, Installation, Microsoft Office Suite, Google Docs, Google Forms, Google Sheets, Gmail, Proxmox, FreeNAS, Jira, Autotask, ServiceNow, Rev.io, Epicor

OS'

Windows 10, Windows 11, Windows Server, Linux, Android, iOS

Networking

Configuration, Routers, Servers, LAN/WAN, Subnetting, Port Forwarding, VPN, SSH

Security

Monitoring, Triage, Escalation, Authentication (Duo & OKTA), Crowdstrike

Programming Languages

HTML

Education

Cybersecurity Certificate

Summit Academy OIC

Graduated in July 2022 (GPA - 3.8)

• Cybersecurity Infrastructure configuration

• Network Fundamentals

• Network Security Fundamentals

Work History

Data Center Technician

Data Bank

07/2024 - Present

• Managed Network Operations Center (NOC) ticket queues, security protocols, camera monitoring, Building Management System (BMS) functions, and physical site inspections.

• Installed, configured, and maintained network equipment including switches, routers, firewalls, servers, and power supply units (PSUs); performed cross-connects,

• Performed remote hands support, including server administration, software updates, and troubleshooting tasks.

• Proficient with networking and hardware technologies from Dell, Palo Alto Networks, Cisco, Juniper Networks, and Opengear.

• Certified Data Center Technician by Schneider Electric, with hands-on experience in data center operations.

Customer Service Technician

Data Recognition Corporation

11/2023 - 04/2024

• Provided phone support, assisting users with common technical issues and inquiries.

• Assisted users with account management, troubleshooting, and software-related issues.

• Managed and resolved 400+ support tickets using Jira, ensuring timely issue resolution.

• Coordinated package tracking, shipment departures, and arrivals across the United States.

NSOC Technician I

Atomic Data

08/2022 – 09/2023

• Monitored client networks and devices 24/7/365 in a Network Security Operations Center (NSOC), ensuring continuous system performance and security.

• Utilized VSA and LogicMonitor for network monitoring, incident triage, and response management.

• Resolved and cross-ticketed over 1,900 support tickets across multiple ticketing platforms, ensuring efficient issue resolution.

• Created and managed multiple War-Rooms for critical incident management and collaboration.

Tutor

Summit Academy OIC

02/22 - 06/22

• Closely worked with other students to help them understand key concepts involving Cybersecurity

• Continuously studied course material and assignments to better understand Cybersecurity concepts and procedures

Certifications

LogicMonitor Associate Certified

Demonstrated expertise in using LogicMonitor for cloud-based monitoring, triage, and response management.

Schneider Electric Data Center Associate Certified

The Schneider Electric Data Center Associate certification validates my understanding of data center design,

infrastructure, and operations, enabling me to drive business continuity and reliability

Projects

• Manage and maintain an IT Home-lab, with a private VPN, Recursive DNS, File share, and more running on a custom Linux server