IT professional specializing in enterprise servers, storage, and network security operations, with hands-on experience in hardware diagnostics, RAID validation, and 24/7 incident management. Skilled with NetApp, Nimble, Pure Storage, IBM, Dell, Cisco, Palo Alto, and Juniper, consistently optimizing system performance, security, and operational reliability.
Audit Technician
Rhino Tech Group
08/2025 - Present
• Worked on a two-person team supporting enterprise server and storage platforms including NetApp, Pure Storage, IBM, and Nimble Storage; later selected to join the Supermicro / NVIDIA team to support increased high-volume sales demand.
• Audit and validate server hardware components and execute rack-level provisioning, firmware upgrades, and network initialization via serial console
• Test storage drives in virtual RAID configurations to verify disk health, performance, and firmware compatibility
• Perform full system validation including POST, RAID, and component-level testing prior to resale
• Document hardware configurations, part numbers, and firmware details in our internal inventory management system
Data Center Technician
Data Bank
07/2024 - 11/2024
• Managed Network Operations Center (NOC) ticket queues, security protocols, camera monitoring, Building Management System (BMS) functions, and physical site inspections.
• Installed, configured, and maintained network equipment including switches, routers, firewalls, servers, and power supply units (PSUs); performed cross-connects.
• Performed remote hands support, including server administration, software updates, and troubleshooting tasks.
• Proficient with networking and hardware technologies from Dell, Palo Alto Networks, Cisco, Juniper Networks, and Opengear.
• Certified Data Center Technician by Schneider Electric, with hands-on experience in data center operations.
Customer Service Technician
Data Recognition Corporation
11/2023 - 04/2024
• Provided phone support, assisting users with common technical issues and inquiries.
• Assisted users with account management, troubleshooting, and software-related issues.
• Managed and resolved 400+ support tickets using Jira, ensuring timely issue resolution.
• Coordinated package tracking, shipment departures, and arrivals across the United States.
NSOC Technician I
Atomic Data
08/2022 – 09/2023
• Monitored client networks and devices 24/7/365 in a Network Security Operations Center (NSOC), ensuring continuous system performance and security.
• Utilized VSA and LogicMonitor for network monitoring, incident triage, and response management.
• Resolved and cross-ticketed over 1,900 support tickets across multiple ticketing platforms, ensuring efficient issue resolution.
• Created and managed multiple War-Rooms for critical incident management and collaboration.
Tutor
Summit Academy OIC
02/22 - 06/22
• Closely worked with other students to help them understand key concepts involving Cybersecurity
• Continuously studied course material and assignments to better understand Cybersecurity concepts and procedures
Cybersecurity Certification
Summit Academy OIC
Graduated - July 2022 (GPA - 3.8)
• Cybersecurity Infrastructure configuration
• Network Fundamentals
• Network Security Fundamentals
LogicMonitor Associate Certified
Demonstrated expertise in using LogicMonitor for cloud-based monitoring, triage, and response management.
Schneider Electric Data Center Associate Certified
The Schneider Electric Data Center Associate certification validates my understanding of data center design,
infrastructure, and operations, enabling me to drive business continuity and reliability